FAQ
What is SHAMEW?
SHAMEW is a luxury beauty brand dedicated to empowering confidence through high-quality lipsticks and glosses. Our products are designed to deliver bold color, comfort, and elegance—without compromise.
What does SHAMEW stand for?
- SHAMEW represents confidence without apology.
- No shame. Just SHAMEW.
- Products & Quality
Are SHAMEW products cruelty-free?
Yes. All SHAMEW products are cruelty-free and are never tested on animal
Are your lipsticks and glosses vegan?
Yes. Our formulas are vegan, made without animal-derived ingredients.
Where are SHAMEW products made?
Our products are manufactured in China in GMP-certified facilities, ensuring high standards of quality, safety, and consistency.
Are SHAMEW products safe to use?
Absolutely. All SHAMEW products comply with cosmetic safety regulations and are made using approved cosmetic-grade ingredients.
Are your products FDA approved?
Cosmetics are not FDA approved, but SHAMEW products are FDA compliant and properly listed, as required by U.S. regulations.
💄 Usage & Wear
Are SHAMEW lipsticks long-lasting?
Yes. Our matte lipsticks are formulated for high pigmentation and long wear, while remaining comfortable and non-drying.
Are SHAMEW lip glosses sticky?
No. SHAMEW lip glosses are lightweight, hydrating, and non-sticky, designed for all-day comfort and shine.
Can I layer the gloss over lipstick?
Yes. Our lip glosses are perfect for wearing alone or layering over SHAMEW lipsticks to add shine and dimension.
🎨 Shades & Collections
How do I choose the right shade?
Each product page includes shade descriptions to help you choose. If you love bold looks, try our statement shades. For everyday elegance, choose our nude or soft-toned shades.
Will you release new shades?
Yes. We regularly introduce new shades and limited collections, so stay connected with us on social media.
🚚 Orders & Shipping.
Do you ship internationally?
Yes, SHAMEW ships to select international destinations. Shipping options and rates are displayed at checkout.
How long does shipping take?
Processing typically takes 5–10 business days, followed by shipping time depending on your location.
Can I change or cancel my order?
Orders can only be modified or canceled within 24 hours after purchase. Please contact our support team as soon as possible.
🔄 Returns & Support
Do you accept returns?
For hygiene reasons, used or opened cosmetic products cannot be returned. If your item arrives damaged or incorrect, please contact us within 48 hours of delivery.
What if my order arrives damaged?
Please email our support team with clear photos of the product and packaging. We’ll be happy to assist you.
💌 Contact & Support
How can I contact SHAMEW?
You can reach us via:
- Email: support@shamew.com
- Phone number: 646-661-3226