Politique de remboursement
Return & Refund Policy
At SHAMEW, customer satisfaction is important to us. We want you to feel confident when shopping with us.
Returns
We accept eligible returns of unused handbags and accessories that are returned in their original condition, with all original packaging and tags.
Items showing signs of use, damage, alteration, or missing packaging may not be eligible for a return.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@shamew.com.
Please include the following:
- Your order number
- Clear photographs of the product
- Clear photographs of the packaging
- A brief explanation of the issue
Once we review your request, we may offer a replacement or refund, where appropriate.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Used or damaged products
- Items returned without their original packaging or tags
- Items damaged as a result of misuse
- Final-sale or promotional items clearly identified as non-returnable before purchase
Order Cancellations
Orders may be canceled or modified within 24 hours of purchase, provided they have not already been processed or shipped.
Refunds
Once an approved return is received and inspected, your refund will be issued to your original payment method.
Please allow approximately 15–30 business days after the refund is processed for the funds to appear in your account, depending on your bank or payment provider.